on 24/1/15 i had been told by a walk in center that i should go to the qe a&e as i had a tooth abscess that had gone bad , i can honestly say that from the triage nurse on reception to the porter who took me to the discharge lounge 2 and a half days later ,that my treatment was not close to perfection ,it was perfection i was made to feel totaly safe in there care ,i was kept totaly informed of what was happening at all time's and i was treated like a v.i.p i would like to say a big thank you to everybody who was involved ,from the doc's nurse's ,consultants,anesthestist , theater staff , the maxfac team , and all on ward 408 , you have reaffimed my belief that we have the finest heath service in the world , again thank you

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience of the care and facilities at the Queen Elizabeth Hospital Birmingham. We are delighted that you had so many positive experiences throughout your care and treatment. Your comments have been passed onto the senior hospital managers responsible for the areas that treated you; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Answer the Friends and Family Test question; you can do this as part of one of the larger surveys, alternatively you can answer it whilst in the Outpatient or Emergency Department – there are posters explaining the different ways that you can do this. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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