"Our elderly friend at The Leicester Royal Infirmary."
About: East Midlands Ambulance Service NHS Trust / Emergency ambulance East Midlands Ambulance Service NHS Trust Emergency ambulance Nottingham NG8 6PY Leicester Royal Infirmary / Older people's healthcare Leicester Royal Infirmary Older people's healthcare LE1 5WW
Posted by grateful of shepshed (as ),
Our elderly friend is 86 and lives alone. She had struggled with a bad chest infection for 5 days but suddenly collapsed and an ambulance was called. It was deemed "non-urgent" and we turned up to provide comfort and support. The ambulance turned up 10 minutes later, as advised, and the paramedics dealt with our friend's situation. It was agreed to admit her to The LRI for tests. They were very calm, comforting and efficient. We followed the ambulance to The LRI where she was assessed in the A&E department. The department was busy but everyone was kind and patient. Within 2 hours or so, she was admitted to ward 33 where she received further treatment and was made comfortable. Later, she was moved to ward 34, being discharged the following day.
When one hears all of the negative press surrounding the NHS, performance targets and the like, we think that the average person cannot comprehend how good your service and the attitude of the staff may be ranked! This applies, not only to our friend's recent experience, but also to our own dealings with the NHS during the last few years. We have nothing but the highest regard for all of your teams and can only salute them for all that they do! Yes, mistakes may occur, but the system as a whole has to be the envy of the world! Well done and keep up the good work. We are so grateful to you all.