"First point of contact in A and E"

I took my brother to the hospital A&E a year or two ago. He had a swollen throat due to a tooth infection.

So what, you may say, he is wasting A&E time.

No, he was beginning to choke, that's why I insisted he should go.

I took him in to reception where the receptionist informed us that he is was wasting his time because he wouldn't be seen and offered him a phone number for an emergency dentist.

He was eventually seen and he was then immediately transferred to Sunderland Hospital for an emergency operation to save his life!

So, how medically qualified are your reception staff?

If my brother, who didn't want to be a burden, took the advice he would be DEAD!

That's how good your first point of contact A&E are.

I know staff say they workload is too much, so how do I see staff chatting?

I would love to (and do) support our NHS staff, but they make it difficult.

My brother was over the moon about the fact that he did get treatment, in the end, which completely restored his health.

He won't complain, he got fixed! He is rightfully grateful to the MEDICAL staff at both hospitals.

Eventually receiving the correct attention is not enough to cover for the initial folly.

You do get people who think they know better and advise beyond their knowledge base. Those people should not be in a position where their "advice" is taken seriously or could lead to bodily harm.

Budget cuts have nothing to do with this dangerously deluded persons attitude i feel.

It seems the managers who hired a person of such character is ultimately at fault.

Your staff should know their place!