"Poor note keeping with regards to Hydration and..."

About: Heartlands Hospital

My Step-Father is virtually a prisoner in the Hospital and loosing weight rapidly ! He was 57.6 kilos on arrival and three weeks later has dropped to just over 47 ; this is scandalous !!!! Hi notes on Hydration are non existent and his food intake notes are barley legible ! The Staff are demoralised and under-staffed ! A real house of horrors and not fit for purpose ( IMHO ) Regards...

Story from NHS Choices

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Response from Heartlands Hospital

I am really sorry to hear of your experience, however I understand that you have received a call from one of our Senior Nursing Staff in order to try and resolve your concerns. Regards Patients Services Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful