"Rude consultant"

About: Leighton Hospital

I recently was discharged from hospital from an emergency five night stay. I first would like to thank the ward 12 team of nurses and HCAs -they were excellent. Now on to my complaint, which I have many of. I was put under a consultant who was so incredibly rude that each visit left me crying. I have been under investigation for crohns disease, which has now been completely ruled out (apparently) and during my stay was told I have IBS. Now, to my knowledge this is a diagnosis of exclusion? So I have not been tested for a lot of bowel disorders, like slow motility, why have I been branded with this? This consultant refused to believe that my colonoscopy had come back with abnormal results, and kept insisting I was lying and he had seen the report. Obviously he had not because I read the report with my own eyes. My GP also sent through an emergency two week referral, which was not upheld because the other consultant was on holiday (even though I saw him twice on the ward, good cover up!). To add to all of this, a doctor took me off all IV painkillers and antisickness but forgot to write me up tablets. Before this, a nurse administered IV paracetamol without it being prescribed on my wardex, which was lucky because I am just at 50kg. I saw so many failings it was absolutely unbelievable. I am seriously considering transferring my care. I at least left the hospital with a gynae referral which everyone refused to give to me, with them looking for endometriosis. I was also told id be referred to pain management, which actually doesn't exist!

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Response from Leighton Hospital

Firstly, thank you for taking the time to post your comments and for the positive feedback about the nursing staff on ward 12. In relation to your complaint, I am very sorry for the experiences you describe. I am keen to help address the concerns you have. To enable us to do this and provide you with a meaningful response, would you please contact our Customer Care Team on 01270 612410 to provide your name and contact details so that we can agree the best way to assist you. Many thanks, Louise Barker, Service Manager for general surgery.

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