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Being blocked from commenting on Greater Manchester West Men...

Posted By Dove57

"Being blocked from commenting on Greater Manchester West Mental Health trusts Facebook page"

About: Greater Manchester Mental Health NHS Foundation Trust

(as a carer),

The comment I put on the page was, 'I wish we had a decent Mental Health Service here in Bolton, one that cares about people.'

They removed it, I put it back on four times and then they blocked me from commenting completely! I can only share their posts. I believe this to be an infringement of my human rights.

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Responses

Response from Greater Manchester Mental Health NHS Foundation Trust 9 years ago
Greater Manchester Mental Health NHS Foundation Trust

Submitted on 29/01/2015 at 15:12
Published on Care Opinion on 30/01/2015 at 17:10

Dear Dove57,

Thanks for posting. We responded to this issue directly by writing to you in November.

You are welcome to add posts on our Facebook page in the future, but we would ask that you bear in mind the contents of our letter. We will continue to monitor any content posted to the page in line with the statement in the General Information section of our Facebook page, which you can read here: https://www.facebook.com/GreaterManchesterWestNHS/info?tab=overview#!/GreaterManchesterWestNHS/info?tab=page_info

Our Customer Care Team will be happy to discuss any further problems you require help with. If you have any further concerns which our letter did not address, please get in touch using the following details: Customer Care Team Manager, Greater Manchester West Mental Health NHS Foundation Trust, Trust HQ, Bury New Road, Prestwich, Manchester, M25 3BL.

Telephone: 0800 587 4793/0161 772 4663

Email: customercare@gmw.nhs.uk

Best regards,

Communications

Greater Manchester West Mental Health NHS Foundation Trust

Update posted by Dove57 (a carer)

I did not receive a letter from you in November, I received the letter in question on 27/01/2015, dated '5 November 2014' after my second telephone complaint made two days previously.

Read your info page on facebook, but could not find the part which states that I can not voice my own opinion about your services. Please send me this info!

Thank you, best regards

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