"Two years on at Highbury Hospital"
About: Highbury Hospital Highbury Hospital NG6 9DR
Posted by it'salwaystherighttimetodotherightthing (as ),
After two years my relative has been transferred to Highbury Hospital again. The same issues that presented then are still there today.
The Trust makes out that it wants to learn from mistakes and wants to work with families, with patients at the centre. I think some of the staff who write these fanciful policies need to go and stay on the wards at Highbury to know what treatment is received by some patients.
It took I don't know how long to get sight of a care plan, which turned out not to be a care plan at all and it certainly wasn't put together with my relative. What was written was full of inaccuracies, with no member of staff knowing where the misinformation had come from and no member of staff bothered about correcting the errors, despite the impact on my relative.
Consulting with relatives and carers... well that is just a joke... we were not informed when my relative was transferred to Highbury and no member of staff seems to see it as their responsibility to provide any information at all. Endless calls made, only to go around in circles. The most you get is that concerns will be put in the notes.
Everything seems to be dictated by the doctors, with nursing staff seeming not to have any meaningful input in decision making. Patients and carers views, in my humble opinion, aren't even on the radar.
The complaints system... well, I have tried that before, but understanding the process is a nightmare. Pals appear to exist to protect the Trusts reputation and so it is no surprise that investigating a complaint takes ages and at the end of it, everything is denied and the staff become even more defensive. It doesn't help at all.
Then there are the responses you get if you leave feedback on sites like this... I am sorry to hear about your experience etc. etc. I am sure that on the surface it looks like these people will take issues seriously, but they don't. Until patients, families and carers are treated as equals, treated with real dignity and respect then there will be no improvements to this service.
Equally nursing staff also need to have as important a role as the doctors. They shouldn't just be sitting in a meeting with no voice and relaying doctor's decisions whether they agree with them or not. Is that what the trust means by collaborative working?