"My wife and myself would like to tell you about..."

About: Queen's Hospital (Romford)

My wife and myself would like to tell you about the great service we received from Queens Hospital. Our son who is mentally and physically handicapped was taken by ambulance to Queens and was diagnosed with a urine infection. He had two seizures while he was there and spent six days in hospital. The ambulance people were great looking after him, and he went from A&E to MAU and then to Clemantine A. We would like to thank all the staff that helped him get back to good health. In A&E, and so many other people in the other wards that were so helpful. Our son went in on Sunday 4.1.2015 and it was so busy in A&E it was manic. Even though it was manic the staff were all professional, polite and caring. Please send a big thank you to all the staff for their outstanding service, well done everyone! Even the cleaners and food staff were brilliant and did a great job. Many thanks Mum & Dad

Story from NHS Choices

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Response from Queen's Hospital

Thank you for sharing your feedback with us on NHS Choices. We are delighted that you found our staff to have provided an outstanding service. We have been extremely busy in our A&E department recently and we are pleased that they were able to support you and your son through what must have been a distressing time for you. We will take pleasure in passing on your comment to our staff. Yours sincerely, Nadeem Moghal, Medical Director and Flo Panel-Coates Chief Nurse

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