"Lack of communication from hospital about appointments."

About: Dorking Hospital East Surrey Hospital / Gynaecology

(as the patient),

I was originally referred to Mr Penney's outpatient clinic in Dorking in early October 2014 and then referred on for an MRI scan.

I needed to chase for the MRI scan twice as after about a month I had heard nothing. Eventually I had my MRI scan and I am now awaiting a procedure with Dr Pankania in March.

After the first appointment in Dorking I was asked back for a biopsy which was carried out in mid-November in Dorking. By Christmas I had heard nothing even though I was assured it would be less than two weeks for results.

After a lot of phoning to Mr Penney's secretary at East Surrey Hosptal I was told that as a result of the biopsy I would need a further test- a hystoscopy. Early January I received a letter from Mr Penney saying he had made an appointment on my behalf but gave no details. I am still awaiting this appointment and I have been told that if it is not carried out by March I can not have my procedure with Dr Pankania. I have phoned the consultant's secretary twice but she has not phoned me back in more than a week.

I have no confidence and I think I am lost in the system, being ignored.

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Response from Garry East, Assistant Director for Clinical Support Services, Clinical Support Services, Surrey and Sussex Healthcare NHS Trust

Dear Maura,

I’m very sorry to read about your experiences and I would like to help sort this out for you. If you could contact me directly with your details then I will be able to liaise with the departments involved in your care.

Kind regards,

Garry East

Associate Director - Clinical Support Services

Surrey & Sussex Healthcare NHS Trust

Tel: 01737 768511 ext. 2193

E-mail: Garry.East@sash.nhs.uk

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