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Accident & Emergency Dept

Story from nhs.uk

"Accident & Emergency Dept"

About: East Surrey Hospital

I visited Accident & Emergency with my wife on 17/1/15 early evening with very high blood pressure. I was assessed immediately and moved to a waiting area for the various tests. The tests were carried out and l was then moved to a cubicle awaiting the Doctor. Nursing staff regularly took my blood pressure. The Doctor then assessed me and called back latter with the results of the blood test. I was most impressed with the care and support given by all staff in the A&E and the Doctor had time to assess explain to me my condition in a caring manor. The A&E was pristine in cleanliness and was well organised. It was an overall good experience.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 19/01/2015 at 14:44
Published on Care Opinion at 16:31

picture of Ian Mackenzie

Dear Charles Edwards

Many thanks for your kind words about the Accident and Emergency department. It is good to read that you were so favourably impressed with your treatment and care and I know the staff will be delighted to read your words.

Kind regards

Ian

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