"From start to finish the service was quick"

About: New Cross Hospital / Accident and emergency

(as the patient),

I fell off a chair backwards and landed on my right shoulder.

Went to Accident and Emergency, and from when I booked myself in I was assessed within 5 minutes. I waited 30 minutes to see the doctor which then told me I had to have an X-ray. I waited 5 minutes in X-ray then was called back into the doctor for the results to say I had no fractures but tissue damage.

From start to finish the service was quick and I was home within 2 hours.

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Response from The Royal Wolverhampton NHS Trust

Dear Candle

Thank you very much for taking the time to post your comments relating to your recent patient experience in our Emergency department. I will share your comments with our staff!

I wish you well with your recovery!

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement