"Excellent Service on my Three visits so far to PAH"

About: Princess Alexandra Hospital (Harlow)

I was sent to the A&E dept of PAH from St. Margaret's after being diagnosed with a broken 5th metatarsal. I was seen promptly was the gentleman that dealt with me first before going into the plaster room, was the friendliest and understanding man. In the plaster room, the plasterer again was lovely and friendly and was given a choice of any colour plaster I wanted. I then saw a doctor, who was very brief, but again the initial gentleman I saw reassured that I would need plenty of time to get over my injury. Two weeks later I went back for more X-Rays and was seen by various people in the plaster room. Once again atmosphere was lovely and all staff were very helpful and friendly. I was seen a consultant who was very sympathetic, friendly and very informative. A month later same again. I saw two other doctors. Again I was seen quickly and with care, humour and was given plenty of information and choices. I am due back there on January 20th and am looking forward to finally having the cast taken off for good. In all three visits I have had so far, I have not one single complaint. Even when the department was moved to another hospital in Hertfordshire, everything went smoothly and it was during the Christmas period. All timing was perfect, no long waits, all staff were very friendly, warm, informative and professional. I would recommend this hospital highly and have no complaints regarding the treatment I have received from the NHS staff and its services. I feel very lucky in all honesty. So please pass on my thanks to all the staff that helped me.

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Response from Princess Alexandra Hospital

Dear Silvi Gonzalez, We don't usually get comments back which are about 3 visits to hospital, or even people who are looking forward to coming into hospital so your comments are truly unusual. The Fracture Clinic move from Harlow to Hertfordshire has been a challenge and so to read of your positive experience of a smooth and faultless process is very gratifying. I noted in your comments the positive atmosphere, the care and good humour of the staff and speed at which you were seen were some of the most valuable aspects of your care. I will ensure I note these when feeding back to the team and want to thank you again for taking the time to leave a comment. Thank you.

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