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Crosshouse Hospital Day Surgery Unit: knowledgeable staff

Posted By Dawnypawny

"Crosshouse Hospital Day Surgery Unit: knowledgeable staff"

About: Crosshouse Hospital / General Surgery

(as the patient),

I went to Crosshouse Hospital Day Surgery for a hysteroscopy and a cervical polypectomy earlier this week and it was a very positive experience from initial check in at reception to discharge each member of staff was friendly, knowledgeable and efficient which put me at ease and made it a very positive experience! Keep up the good work.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/01/2015 at 17:48
Published on Care Opinion at 19:49

picture of Eunice Goodwin

Dear Dawnypawny,

Thank you for warming the cockles of my heart on this sleety, windy evening. I am so pleased your experience was so good on every level. I will pass this to the team and I am sure they will also be happy to hear how good your experience was.

I hope you are well now,

Best wishes

Eunice

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