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Professional and caring

Posted By aking

"Professional and caring"

About: Crosshouse Hospital

(as the patient),

I attended this unit for a colonoscopy in January, and would really like to thank Mr J. McGregor and all his staff for their excellent treatment. Without exception they made my visit to that unit as pleasant as it could possibly have been under the circumstances. All were extremely professional and caring right from the receptionist when I entered the unit to the nurse that helped me to the car.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/01/2015 at 15:27
Published on Care Opinion at 16:03

picture of Eunice Goodwin

Dear aking,

It is never easy when we have to have ‘procedures done’ so thank you so much for sharing this with us. I will be very happy to pass this to the staff and I am sure they will be very pleased to see your comments.

Kind regards

Eunice

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