"Excellent treatment despite the pressures"

My husband was brought to A and E by the ambulance service on 02/01/15 following a cycle accident. All the staff were professional and ensured that we understood what was to happen at all times. CAT scans and X rays were completed very swiftly. Because this was a head injury the results were discussed with the specialist Dept at the John Radcliffe, which was reassuring. He was admitted to Ward 1B. On Saturday 03/01 the Matron gave a masterclass in how to run a busy ward in difficult circumstances. She was assisted by a staff largely of HCA, several of whom had only recently arrived in the UK. She was encouraging and supportive and, as a result, several stayed on to work longer hours than timetabled. He was discharged on 03/01 but unfortunately had to return on 07/01 because his health deteriorated. We knew, of course, of the pressures on A and E but the staff revealed none of stress they must have been under Again, another scan was swiftly arranged and the results again discussed with the JR. This time no appropriate bed was available and he spent two nights on EDDU. Although this was an extremely busy environment he again experienced fine nursing. On 08/01 the Staff Nurse was excellent. She spoke to the elderly and confused in the kindest manner and she thanked her staff for all their help, even managing a little conversational Spanish with one colleague. Many thanks also to the housekeeping staff working constantly to ensure a good standard of cleanliness. The promised improvements to parking, though, are long overdue.