"Caring staff at MRI dept"

About: Good Hope Hospital / Ear, Nose and Throat

(as the patient),

Visited the dept on 11 Jan for a MRI scan. The dept was spotlessly clean and the appointment was on time. Clare and other staff were pleasant, caring and professional and the scan proceeded without any problems.

Once again thanks to the staff and Good Hope NHS for the efforts to improve my quality of life.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Matthew Cooke, Deputy Medical Director, Heart of England Foundation Trust

I am delighted to hear your feedback that the department was so clean, the appointment on time and the staff offered an excellent service. I will make sure they see your feedback and I will send them your thanks ( and mine) for this high level of service.

Many thanks for taking the time to send us the feedback, it is a great motivator for staff, particularly when there is so much criticism of the NHS in the media.

Thank you again


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Good Hope Hospital

Sorry to hear about your current problems. Please call my PA on 0121 424 9001 - happy / keen to help. Regards Richard

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful