"Rotherham District - B2 - Unclean facilities "

The toilet and wash facilities in area B2 of the hospital were very poor. The bath and shower rooms are full of commodes, it makes it difficult to get in and out properly especially with a drip stand. The cleanliness in the area was poor. Toilets were often blocked or dirty, and the bath was also dirty. On a few occasions the toilet door was open slightly but when opened there was someone on the toilet that the nurse had took. I appreciate that they can't lock the door if it is a patient that needs nurse assistance but maybe a sign for the outside. I felt very sorry for the people I walked in on.

The food could have been better. Who wants chilli con carne or meat and potato pie when they are ill? I think more choice of snacks such as packs of biscuits, cereal bars, fruit, crisps etc. There must be some food going to waste as I didn’t see anymore on our ward, I hardly at anything.

I was a bit angry when the woman opposite me who had learning difficulties and physical difficulties regularly required changing both for vomiting and being incontinent, on most occasions it was one of the patients on our ward that had to alert staff to her needing changing. I think for her own dignity patients that require special care should be isolated or on another ward with similar patients. It is not very pleasant for other patients either, I know they felt the same as I did.

The nursing and care staff were wonderful. They work really hard and are always friendly and cheerful. I would like to thank them on B2 as they work really hard.

I didn't really feel that the doctors explained to me enough about my illness and about my recovery. I found out much more from my own G.P after I had left hospital. He explained what the tests and treatment I had, what they were for and what the results meant and also told me more about my recovery, how long it would take and some of the symptoms I would have. Maybe because pneumonia isn't a serous illness the doctors didn't feel they needed to go into detail, but it was important to me to know what was happening and how I recover.