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service and care unacceptable

Story from nhs.uk

"service and care unacceptable"

About: Heartlands Hospital

My family member was in hospital,was not provided with high level of care.doctors and nurses were skeptical on the outcomes of treatment.the heartland hospital is not a safe place to get treatments.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 9 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 12/01/2015 at 13:44
Published on Care Opinion at 14:27

Thank you for your feedback. I am very sorry to read that you feel that your family member was not provided with a high level of care, I would welcome the opportunity to speak with you and gain more detail of your concerns so that I may look into this further.

If you could please either email me at marie.helebert@heartofengland.nhs.uk or call me on 0121 424 0808 I look forward to hearing from you.

Kind Regards

Marie Helebert

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