"8 weeks to get tooth extraction"

About: NHS Greater Glasgow & Clyde

(as the patient),

I was re-referred to the Townhead Health Centre Dental as my normal dentist cannot do my extractions due to me having a blood disorder, late last year in 2014 I had the same problem but it took 10 weeks just to have teeth out and I was left suffering pain for six months.

I have now been told it will be more than 8 weeks before they can admit me just to get two teeth out and in-between I am having to suffer pain which I have been told I just have to suffer it until I get my teeth out, surely this cannot be right? I am also a diabetic and given the stress the last time I had to wait I feel they were not interested at this centre. It was oh the teeth are cracked, 8 weeks, see you then. not even oh we can put something in it to relieve the pressure on the tooth. now I am having to continue going to my GP for pain killers who is not happy about the long wait yet again just for a simple procedure.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear waterloo,

Thank you for getting in touch to highlight the waiting times you have experienced, not only once but on two occasions. I can appreciate how frustrated you must be with this, particularly given the pain you are in. I have already sent your comments to the General Manager for this dental service and I have had further contact with another member of staff – I should have more information for you soon, but wanted to acknowledge your post and reassure you that your comments have been passed on.

Best Wishes,


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Update posted by waterloo (the patient)

I have had numerous contact with the dental department at Townhead health Centre Glasgow Royal Infirmary in relation to my lengthy wait for tooth extraction and the numerous problems I had in September 2014. I spoke with someone this week at the Oral health Directorate who deals with this service to ask if it would be possible for me to have the extractions done the same time I will be having my foot operation at the RAH in paisley but have been told by the consultant at the dental that this would not be possible due to me having a blood condition which would cause more problems. Surely to heaven the dental department can communicate with the Haemophilia unit to get this procedure done on the mouth the same time as foot as I cannot cope with all this pain which makes my diabetes worsen and me left feeling suicidal and very depressed with all the stress of the situation and my GP in Helensburgh not giving me any pain relief I am very angry with the way I am being treated in this matter it is no my fault I have a blood condition which makes me bleed I hope this matter gets resolved soon

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Waterloo,

The Oral Health Directorate have been keeping me up to date with developments in the issues you have raised with appointment waiting times and I understand that you should have this week received a date for your dental appointment.

I also understand that you have been in regular contact with the Oral Health Directorate and are taking this forward through our complaints procedure, therefore I hope that this provides some resolution to you in this matter.

With best wishes,


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Update posted by waterloo (the patient)

Hi Lorna

Many thanks for your reply yes I have received my appointment for this procedure to be done in two weeks time and additionally have made contact with the complaints department at the Oral Health Directorate many thanks for your response in the matter I have had to deal with

Update posted by waterloo (the patient)

I was advised today that I am not allowed to attend the Townhead Dental department any more due to my "Apparent non attendance of appointments" and this was in total 89. I have never been informed by this and I am very angry that this has not been brought to my attention until today. I am very angry also, that I was advised that I am not allowed to see this, or the dates I have missed, as this is clearly a breach of confidentiality. I have been told if I request this, I have had nothing but continuous problems with this service from the start of the year and this has left me very unwell and not been able to look after my mum with the stress of this which has caused me. There is clearly a problem within this service that they, do not particulary want patients from Helensburgh.