"Left with Wheelchair without brakes"

About: Bolton Wheelchair Services

(as a service user),

I have informed BWS on countless occasions in as many years I am ONLY available on Monday Wednesday and Friday after 12pm due to Dialysis and Carers in the mornings.

They still came to fix my brakes on my Dialysis days or in mornings... When I am not available.

This has been ongoing for over three weeks.

In the meantime I am left with a wheelchair without brakes.

I am at my wits end.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Heather Edwards, Head of Communications, Bolton NHS Foundation Trust

We're very sorry to hear about this which is clearly a very unsatisfactory situation. The issue has been brought to the attention of the manager of the wheelchair service who has said he will look into this and arrange a suitable repair time promptly.

  • renegadei doesn't think this response is helpful
    {{helpful}} other {{helpful == 1 ? "person thinks" : "people think"}} think it is helpful

Update posted by renegadei (a service user)

I will wait to see WHEN my wheelchair will be repaired.

Then I will report back here.

Update posted by renegadei (a service user)

Yes finally got message..