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Excellent service

Posted By tandridge

"Excellent service"

About: East Surrey Hospital / General medicine

(as the patient),

Seen quickly with very friendly staff, test undertaken quickly and efficiently, only downside was a long wait for the consultant to discuss the results, but he was excellent when he did arrive.

consultant work level could be improved.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 10/02/2015 at 08:49
Published on Care Opinion at 09:34

picture of Ian Mackenzie

Dear tandridge

I'm sorry that you had to wait a long time for the consultant to arrive but good to read that he was excellent when he did and that other staff were friendly and the test undertaken efficiently. As you obviously recognise the consultants are dealing with a large number of issues at any one time and therefore are sometimes late for appointments for which I apologise.

Regrads

Ian

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