"Lacking"

I visited the UCC on the evening of the 6th Jan 15 with my daughter. The total time spent in the UCC was 3.5 hours. I know the NHS are in the spotlight at the moment as being overworked & underpaid, but I'm afraid to say a little bit more enthusiasm &'care would not go amiss. I work in private healthcare treating NHS patients & the level of care is entirely different. It was clear on this unit that nobody was in a rush to get people seen & dealt with. There were 2 Doctors & 2 qualified nurses on shift, at approx 8pm for 30-40 mins it was clear they had all gone on a break. 2 nurses were seen walking out for their break, & on return the staff were discussing how nice the biscuits were. I'm not disputing breaks which they are completely entitled to, but surely in a busy department these breaks should be split to continue with running a service. Once eventually seen by a nurse we had to wait to see the doctor. We waited 40 mins, after 20 I drew the curtain back as I'm sure you get forgotten about. During this time the nurses were at their station discussing politics & the current news on the NHS. Eventually the doctor appeared & had my daughter diagnosed before hearing the full facts, quite clearly not interested. A full examination did not take place & we left 3.5 hours later feeling somewhat fraught & a complete waste of time.