"Care of elderly"

About: Royal Alexandra Hospital / Trauma & orthopaedics

(as a relative),

My extremely frail and vulnerable aunt (87 years old) had a fall resulting in a broken hip, post operative she has been subjected to some very rough treatment by nurses who are bathing and aiding her to become mobile.

This is causing her much distress. At a time of her life when gentle care is extremely important. I would ask better attention be paid to her complaints not a "stop moaning" and "push her over this way".

My father received similar treatment here several years ago. I am concerned that this is common practice in RAH.

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Response from Niall McGrogan, Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde, NHS Greater Glasgow & Clyde

Dear Jan T

This is a very concerning posting. Im really to sorry to hear this and I would assure you that such treatment is not acceptable. I would be very keen to get more details so that I can look into this further. Would you be willing to contact me directly and provide me with a bit more detailed information? niall.mcgrogan@ggc.scot.nhs.uk

Yours sincerely,

Niall Mc Grogan

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