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Care of elderly

Posted By Jan T

"Care of elderly"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as a relative),

My extremely frail and vulnerable aunt (87 years old) had a fall resulting in a broken hip, post operative she has been subjected to some very rough treatment by nurses who are bathing and aiding her to become mobile.

This is causing her much distress. At a time of her life when gentle care is extremely important. I would ask better attention be paid to her complaints not a "stop moaning" and "push her over this way".

My father received similar treatment here several years ago. I am concerned that this is common practice in RAH.

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Responses

Response from Niall McGrogan, Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde, NHS Greater Glasgow & Clyde 9 years ago
Niall McGrogan
Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde,
NHS Greater Glasgow & Clyde

.Hello – my name is Niall Mc Grogan. I lead a small team in NHS Greater Glasgow and Clyde that seeks to involve patients and carers in the work of the NHS. We support our colleagues seek and use feedback to help make improvement to services. We also engage with community and voluntary groups to help build relationships with local people and their hospitals. On Patient Opinion, I am supported by Lorna Gray, Project Manager Patient Experience Public Involvement.

Submitted on 08/01/2015 at 15:36
Published on Care Opinion at 16:27

Dear Jan T

This is a very concerning posting. Im really to sorry to hear this and I would assure you that such treatment is not acceptable. I would be very keen to get more details so that I can look into this further. Would you be willing to contact me directly and provide me with a bit more detailed information? niall.mcgrogan@ggc.scot.nhs.uk

Yours sincerely,

Niall Mc Grogan

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