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Outstanding throughout

Story from nhs.uk

"Outstanding throughout"

About: East Surrey Hospital

Having had what might have been a stroke at Gatwick airport i was taken to East Surrey hospital. Certainly i had to wait as they were really busy but the staff were fantastic i was there 2 days and was massively impressed with the treatment and fantastic attitude of all the staff. Well done Now we need the government to show financial support to all these dedicated people

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 09/01/2015 at 15:12
Published on Care Opinion at 16:05

picture of Ian Mackenzie

Dear teep1947

Thanks you for your comments about the care you received here at East Surrey Hospital. It is good to read your comments about the treatment you received and the attitude of staff, particularly at what has been a very busy time.

Kind regards

Ian

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Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ben Mearns
Chief of Medicine,
Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 12/01/2015 at 16:21
Published on Care Opinion at 16:40

picture of Ben Mearns

Dear teep1947

Many thanks for taking the time to get in touch. Our Stroke Team work extremely hard to deliver a fast and efficient service and I am very pleased that they impressed you so much.

They will be very happy to hear it and believe me it makes them work even harder!

Many thanks

Dr Ben Mearns

Clinical Lead for Acute & Elderly Medicine

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