"No respect"

Spoke to a local GP over the phone whom told me to go straight to the hospital, got their was sent through to A&E department, one of the staff was very abrupt and kept talking about me to other staff members. They would address me as 'that', 'her', 'it', i was getting very upset and they could see my reaction but carried on without attention to my feelings as a patient. Eventually after a good 5 hours i was treated but came out after three days non the better. They still do not know today what is or was wrong with me. Put it down to a viral infection.