"Admitted to hospital"

About: South West London And St George's Mental Health NHS Trust / Inpatient mental health care South West London And St George's Mental Health NHS Trust / Recovery College

(as the patient),

I have been admitted to hospital 4 times, this was my 4th admittance through the emergency services.

I was placed in Springfield hospital, and this was my version of hell. I had all my family, my possessions taken away from me. I was left in isolation, with a bed and a chair and no access to the toilet for hours. I had a shower with my clothes on to escape the situation and then I was left with my sports bra and 3 wet towels. Of these I used the driest one to cover my decency. It felt worse than jail.

In the early hours of the next morning, I was transferred to Rose Ward, Queen Mary's Hospital. I do not remember the conversation with the doctor, but this helped so much. The staff at Queen Mary's were amazing and so caring. Here I was able to fully recover. Thanks so much to all the staff there.

I would also like to thank staff for their support in Recovery College. They have changed my life in the service they have provided through this and offering to help further. They have gone beyond the call of duty to offer help in a time of great need.

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Response from Victoria Gregory, Patient Experience Manager, South West London and St George's Mental Health NHS Trust

picture of Victoria Gregory

Dear "Chic"

My name is Victoria and I am the Trust's Patient Experience Manager - thank you for taking the time to post your varied experience of our services.

Whilst I am pleased to note that you have had a postive experience of Queen Mary's Hospital and the Recovery College (which I shall is passed on to staff), however I was saddened to read of your experiences of Springhfield Hospital. I would be grateful if you would please contact me on complaintsmanager@swlstg-tr.nhs.uk to let me know which ward you were accessing so that I can action.

best wishes


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