"When I went to A&E"

Dear Ryan Happy New Year Many thanks for your feedback on your experience of our Urgent Care Centre at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and I am very pleased to hear that your experience with us in August for your broken knee was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for taking the time to comment Wendy Stobbs, Patient Experience Facilitator