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Care Opinion

My feet were not measured

Posted By Fuzzydog

"My feet were not measured"

About: University Hospital Ayr / Podiatry

(as the patient),

Shoes too small resulting in wasted public money and me losing two toenails trying to be helpful and persevere despite telling them the shoes were too small.

My feet were not measured when I was standing, which is when the arches flatten and the foot lengthens.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 05/01/2015 at 17:33
Published on Care Opinion on 06/01/2015 at 09:22

picture of Eunice Goodwin

Dear Fuzzydog,

How distressing for you, I am so sorry you were given the wrong size of shoes and have now lost 2 toenails. I am not sure if is policy to measure feet while standing but it certainly seems logical for people with your situation.

I will bring this to the attention of the appropriate team for their consideration. Do you have the correct size of shoes now? If not, please contact me and I will see if we can get that resolved for you. (email -eunice.goodwin@aapct.scot.nhs.uk or phone - 01563 826222.. Thank you for sharing this with us, by doing so, hopefully we can prevent this happening again.

Best wishes

Eunice

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Response from NHS Ayrshire and Arran 9 years ago
We are preparing to make a change
NHS Ayrshire and Arran

Submitted on 07/01/2015 at 13:51
Published on Care Opinion at 15:51

Dear Fuzzydog,

Firstly, I am concerned about the problems the shoes have caused and I am very grateful you have brought this to our attention. It has not previously been our policy to measure feet standing up as it is generally taken into account by during the manufacturing process. I am not aware if this has caused any problem in the past. Thanks to your post, I will have a look back to see if there are other people who have experienced this and this should inform us if need to change our practice.

Secondly, I would have hoped that you would have been back for a review and this should have been resolved at that time. Have you been back for a follow-up and is everything ok now?

I will highlight this to the team but I would be happy to review your specific case if you wish to contact Eunice Goodwin on 01563 826222 or eunice.goodwin@aapct.scot.nhs.uk and give her your details so we can look into this further for you.

Kind regards,

Colin Keith

Orthotic Manager

Head of Profession for Orthotics, NHSAA/DG

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