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Bladder operation

Story from nhs.uk

"Bladder operation"

About: Nuffield Health, North Staffordshire Hospital

I was admitted to Nuffield September 2014, to remove a tumour in my bladder,the treatment said two nights, I was discharged after one night the catheter was taken out, and sent home with pain killers, 48 hours later I had a blockage and could not pee, this was due to blood clots and tissue from the operation, my local hospital said that they would not have removed the catheter after one night, to relieve the blockage I had another catheter fitted and that was in for nine days, To sum up I would not recommend Nuffield that was a very expensive 24hours and the treatment was not followed up, I was discharged to early and the blockage was very painful, I had better treatment in my local hospital

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Responses

Response from Nuffield Health, North Staffordshire Hospital 9 years ago
Nuffield Health, North Staffordshire Hospital

Submitted on 06/01/2015 at 07:50
Published on nhs.uk on 07/01/2015 at 00:01

Dear Patient, We are extremely sorry to hear about your recent experience at the Nuffield Health, North Staffordshire Hospital. We take issues like this extremely seriously and I would like to personally apologise for any further discomfort that your treatment at our hospital caused you. We would like to investigate this further on your behalf and were wondering, if possible, if you could send your patient details via our feedback address Hospitalfeedback@nuffieldhealth.com so that we can begin investigations into why you had this experience and subsequently report our findings and feedback to yourself. We aim to be the very best in affordable healthcare and we apologise that in this instance you did not have the experience that we strive to achieve with every patient. I look forward to hearing from you shortly and would like to thank you for taking the time to feedback your experience. Kind Regards, Ben Nuffield Health Customer Care

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