"Hospital stay"

About: Cheltenham General Hospital

I was pleased with the treatment in Cheltenham hospital after my hip op recently. However, because of my intolerance of tablets; ibruprofen, paracetemol and a host of other stuff, administered together I was ill and couldn't eat, was in pain. It was so bad my daughter requested a doctor be consulted for some alleviation of the pain/stress. Gabatene was prescribed late at night and liquid morphine. However, because I'd informed the hospital on my pre-med form of my gastric stomach I had expected they would recognise the need for care. Hard enough to endure the hip pain without the awful pain of a gastric stomach flare-up. Blankets were taken off beds and thrown on chairs - still there next day, although a group of nurses stood chattering at the desk about family, food, presents etc. maybe each has their own duties, and cross-over is a little blurred. The surgeon and anaesthetist were brilliant; giving me confidence before the operation. The nurses were kind but there is slippage.

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Response from Cheltenham General Hospital

Hello, Sorry to hear about your experience at Cheltenham General. If you haven't done so already you may find it helpful to talk to our patient liaison (PALS) team who can take a few more details and look into the issues you've raised. We like to do this so we can learn from the experiences of our patients and improve our services for the future. You can contact PALS by calling 0800 019 3282 (Free phone) or emailing pals.gloucestershirehospitals@glos.nhs.uk Many thanks again for bringing this to our attention. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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