"Assessment process"

About: Springfield University Hospital

(as a service user),

My assessment took much longer than it was necessary. I had my first asessment in Septemebr followed by another one in the middle of December. I believe that had there been more qualified assessors, I would not have had to wait (and waste) so much time waiting for another assessment. The other assessment was carried out. I was told that this Trust - because of the gap in services - is not able to provide any suitable treatment.

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Response from Victoria Gregory, Patient Experience Manager, South West London and St George's Mental Health NHS Trust

picture of Victoria Gregory

Dear "johnof"

My name is Victoria and I am the Patient Experience Manager at the Trust and I am sorry that you have not had a satisfactory service from us.

I was concerned to receive your post and would be grateful if you would please contact me on complaintsmanager@swlstg-tr.nhs.uk so that I can look it into further with knowledge of the service you referring to.

kind regards


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