"True Angels"

About: The James Cook University Hospital

Our mum (Joyce Jones) was treated in Ward 14 on a couple of occassions through 2014. She unfortunately lost her fight with cancer in October but her treatment was second to none. The care and support provided by Doctors , Nurses and all staff was fantastic and meant a lot to her and to the entire family. In some of her darkest days the support and encouragement she receieved from the Ward 14 team was what got her through. She had nothing but praise to give you all and was supremely grateful at how well you cared for her. In what had been a very sad time for the family we take great comfort in knowing how well she was looked after and that people like you exist to care for those that need you. Thank You. Steve Jones

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Response from The James Cook University Hospital

Good afternoon Steve. Thank you for your feedback regarding your late mum, Joyce Jones and the care and treatment she received from Ward 14. I am sorry to learn of your sad loss and offer my sincere condolences to you and your family. I appreciate you taking the time to contact us and I shall certainly forward your kind words to the staff involved, who I am sure will be pleased to read them. With kindest regards to you and your family. Your sincerely Mrs Karen Harwood Lead Nurse/Patient Relations Manager

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