"Poor experience of complaints process"

About: City Hospital (Birmingham)

(as the patient),

I have had a poor experience using the complaints service at City Hospital.

Initially there was no acknowledgement of the complaint. Then there was misrepresentation about contacts, misunderstanding of issues raised and delay.

I have also had to use my MP as an advocate and make requests quoting the data protection act and freedom of information requests

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Response from City Hospital

Thank you for taking your time to share your feedback with us. I am sorry that you were dissatisfied with how we dealt with your complaint. I would like to look into this matter for you so please email the details to me at tobylewis@nhs.net . Thank you. Toby Lewis, Chief Executive.

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