"Appalling appointments system"

About: Homerton University Hospital

I was asked by hospital consultant to make a physio appoinment ...I am already registered and had previously had treatment from physio. Told when I rang up that the staff move on every three months and i could not see person I have seen before. New person was fully booked for January and could not give any appointments for February...until the week before, when I shall be abroad!

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Response from Homerton University Hospital

We very sorry to hear about your recent experience of booking a physiotherapy appointment at Homerton Hospital. We apologise that you could not get an appointment with your previous physiotherapist. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment. I hope you will contact our Patient Advice and Liaison Service (PALS) 020 8510 7315 or email PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

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