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Really happy with service

Story from nhs.uk

"Really happy with service"

About: Arrowe Park Hospital

My 2 year old daughter broke her arm and I took her to the Children's A&E at Arrowe Park. After a bit of confusion over whether it was broken or not, once it was decided it was the service we received both at the time I took her in and the aftercare was excellent. The break was identified at 9pm at night and she was down in theatre by 9am the next day. The nurses, doctors and anaesthetics were all brilliant and the doctors at the fracture clinic for the follow up appointments were great with her and always made sure she had the 'Froggy chair' to sit on and plenty of stickers to make her big sister jealous! Thank you to everyone who went above and beyond to ensure Pippa's experience of hospital was a positive one and, most importantly, that she received the care she needed to make a full recovery.

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Responses

Response from Arrowe Park Hospital 9 years ago
Arrowe Park Hospital

Submitted on 22/12/2014 at 18:36
Published on nhs.uk on 23/12/2014 at 00:00

Thank you very much for your kind comments about what must have been a very difficult time with your daughter. We are proud that staff in the various areas that you attended were able to give you such good care. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in the Children's Emergency Department, Theatre and Fracture Clinic. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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