"Whose time is more important!?"

About: Bedford Hospital South Wing

Very dissapointing visit to fracture clinic. Not one member of staff introduced themselves, it appeared the information board regarding Consultant in clinic room was wrong. We spent 4 hours there with no clear instrucyion and came away with no clear plan. Clinic consultation interupted three times whilst staff discussed other patients and reviewed their xrays in front of us. Blood tests taken in the waiting room in front of everyone. No advice given how to manage injury, pain or mobility of limb or what to be concerned about.

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Response from Bedford Hospital South Wing

Hello, Thank you for taking the time to let us know about your experience at Bedford Hospital. I am sorry to read that it did not live up to the standards you would expect. You may find that the best way forward is to get in touch directly with our Patient Advice and Liaison Service team (PALS) as detailed on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints. You can contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ I will pass your comments on to the Fracture Clinic and the staff there because as a hospital we appreciate all feedback, good or bad. If you would like to discuss this or anything else further, please feel free to get in touch directly. Thank you once again for sharing your experience at Bedford Hospital on NHS Choices. Ellie Taylor Communications Officer Bedford Hospital NHS Trust Communications@bedfordhospital.nhs.uk

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