"will never go back"

About: Royal Liverpool University Dental Hospital

I have been in pain for 3 days no sleep for two nights in agonizing pain, last night i had found my tooth has cracked in half exposing all the nerves nothing would cure it, a friend told me about the liverpool dental Hospital so i rang up this morning 8.35 and was told to come down as early as i could,... great i got a taxi from eastham wirral £18 got there was told to wait, i waited and was then told they do not take people in on wednesdays ? What ? after i was told to come down. I was told "the nurse should not have told me to come down" To the hospital.... im sure you all do a great job there but for gods sake at least make sure your staff know and give the right information out it would save people time money and pain What a wast of time. Very Angry If you are thinking of using this service when you ring.... Ask for the name of the person you are talking too, write it down.At least then you can point a finger at someone. make sure they know you are coming and for what, or you too will have a very painfull experience. Dental dept ( the option below does not have this)

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Response from Royal Liverpool University Dental Hospital

Thank you for your comments. We are sorry to hear that you didn't have a good experience in our Dental hospital. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.