"Dermatology dept"

About: Leicester General Hospital / Dermatology

(as the patient),

Had an appointment at the dermatology department today. Very full waiting area but appointment was on time. Saw Dr Carras. Excellent manner. Answered all my questions. Wonderful service. I tried to compete a questionnaire on the LRI website but the drop down menu asking for the name of the consultant was not operating and the site would not allow me to complete the survey. When I clicked the "contact us" tab it said the page was unavailable. It is difficult to give good feedback when the website operates so poorly.

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Response from Laura Mort, Communications Officer, University Hospitals of Leicester NHS Trust

Dear Wilfred,

Thank you very much for sharing your experience with Dr Carras and the Dermatology Department today. We have passed your lovely feedback onto the Head of Service and with Dr Carras directly.

We are very sorry about the problems you experienced in trying to contact us. I'm not quite sure which form you are referring to and I'm unaware of any recent problems with the Leicester's Hospitals website.

If you are referring to a form located on our website (https://www.leicestershospitals.nhs.uk/)

can you please send further details and links to the pages you had trouble with to communications@uhl-tr.nhs.uk - a member of the team will look into this immediately for you.

If you are referring to the review section for Leicester Royal Infirmary on the NHS Choices website (https://www.nhs.uk/Services/hospitals/LeaveReview/DefaultView.aspx?id=1533), we sadly do not manage that site, so you will need to contact the NHS Choices Moderation Team to report the issues http://www.nhs.uk/aboutNHSChoices/Pages/ContactUs.aspx

I hope that helps,

Merry Christmas

Laura Mort

Communications Officer

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