"Hospital Review"

About: Queen Elizabeth Hospital (Greater London)

got to A&E at 5pm Monday with a referral from GP went through all the test for mum age 82 with slight depression .took 3 hours to see doctor another 2 hours to see psychiatrist who said someone will come to take Mum to ward the A&E sister stated she had not been informed of ward found .The ward said my mum was already there when she was sitting next to me in A&E .Total time from start to finish 11 hours disgraceful.

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Response from Queen Elizabeth Hospital

I am very sorry to read that you were unhappy with the care and communication you received when you attended our Emergency Department. Please be assured I will relay your observations to the Emergency Department and Psychiatric Teams to ensure they are aware of your experience. If you would like your concerns investigated further and receive a formal response please contact our Patient Advice & Liaison Service (PALS) team at the Queen Elizabeth Hospital on 020 8836 4592, who will be happy to help you. Thank you for taking the time to feedback your experience. John Ferguson, Service Manager Emergency Department

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