"Endoscopy Unit Southampton General Hospital"

About: Southampton General Hospital

I would like to express my gratitude to the staff of this unit. Yesterday 15/12/14 I had a Gastroscopy and Colonoscopy. To say I was terrified of both procedures is the understatement of all time! The staff were amazing -particularly the nurses - kind, caring, supportive and professional. Tried their very best to alleviate my fears and said that they totally understood my anxieties. The Gastroscopy was fine, little recollection of it, however the Colonoscopy was horrific no fault of anyone's - it seems I have a very loopy bowel which made the procedure very painful and quite lengthy. The Doctors performing this procedure were great - but the support of the 2 male nurses throughout was incredible. There were times when I didn't think I could bear it any longer, however the support and encouragement from the entire team helped to get through this. I will for the rest of my life remain so grateful to them all. Angels really do exist - they work at Southampton General Hospital. My test results were all ok. I have tried to complete the online Friends and Family Test but I am not able to log in. Am using the passcode on the given card but to no avail. Eternally grateful Catherine Owen

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Response from Southampton General Hospital

Thank you very much for taking the time to tell us about your experience in the Endoscopy Department. We are sorry that the colonoscopy was uncomfortable and lengthy but pleased that staff were supportive and understanding and helped you through. It's good that all your test results were ok. Sorry that you couldn't log into the Friends and Family test, but thank you for giving your feedback by another route.

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