"Obstructive and unhelpful systems"

About: The Royal Liverpool University Hospital

My mum taken in with severe abdominal pains. Lack of organisation meant we never knew what was going on. When I tried to phone next day for information was told they could only speak to me in person not on phone and had lost the record of the number I left as next of kin. Also couldn't give us extra pillows it anything that might actually make her more comfortable. 'Rules' continually quoted as the reason for them being obstructive. I'm appalled.

Story from NHS Choices

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Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Emergency Department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.