"Go somewhere else"

I have now been seen twice in Out-Patients and once as an In-Patient, and on every occasion they have been running late! My visit today involved a 2&1/4 hour wait followed by a 7 minute consultation which could have been conducted by phone. I have now been advised that I need to travel to Brentford to get an MRI scan, when my treatment is for pain relief meaning I have difficulty travelling anything over a short journey, which this is definitely not being approximately 100 miles in total. My in-stay was no better. I was made to arrive at 10.00 for a treatment I was advised would take place at approx 13.00 and, I was then left with no-one coming into my room to update me on any delays. I was eventually taken down to theatre at 16.30 having had no fluids since 7am. The nursing staff for the most part were unhelpful and disinterested however after I was transferred to an over night room, the nurses there were very caring. I have been made to feel totally unimportant and I get much better care in the over worked and unglamorous world of the NHS Hospital.