About: The Royal Liverpool University Hospital

Weeks for an appointment. Lied about my treatment, promise of referrals and just discharged, very dissatisfied, very unprofessional, did not check my records before seeing me and left me waiting while they went off and did it. Been waiting three weeks for news of a referral to a specialist from a supposed specialist in the first place and an ultrasound scan and nothing, just forgotten!

Story from NHS Choices

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Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Orthopaedics department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.