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Never again

Story from nhs.uk

"Never again"

About: Croydon University Hospital

No communication between staff & other depts. diagnosed with cancer in out patients, admitted to ward, spent 7 days on ward. No one supported me with this bombshell throughout my whole stay. Ward noisy, disorganised, staff always too busy, whenever family went to nurses station to speak to a member of staff they walked away! visitors disrupting ward with their noise. It was absolute hell. The only high point of my stay we're 2 wonderful nurses.

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Responses

Response from Croydon University Hospital 9 years ago
Croydon University Hospital

Submitted on 30/12/2014 at 15:51
Published on nhs.uk on 31/12/2014 at 00:00

I am so sorry to learn of your difficult experience. I would like to help, either with support following your treatment or in relation to your experience on the ward, and would encourage you to contact our PALS office on 020 8401 3210 or pals@croydonhealth.nhs.uk. You are also welcome to contact me direct at graham.richardson@croydonhealth.nhs.uk. Graham Richardson Deputy Manager, PALS and Complaints

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