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Care Opinion

A well run unit

Posted By Dominus

"A well run unit"

About: St Albans City Hospital / Trauma and orthopaedics

(as the patient),

Friendly & helpful receptionist, took my details down quickly & efficiently, I was told wait was about an hour - in fact only 40 mins.

Seen by staff Nurse & HCA who were both kind & considerate and 'patched' me up, I was given full information about follow up, leaflets about possible complications, loaned crutches and sent on my way.

The service was very good indeed, staff friendly and efficient.

The unit was clean and tidy, with the receptionist at one point 'tidying up'.

A well run unit.

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Responses

Response from Antony Tiernan, Director of Corporate Affairs and Communications, Communications and corporate affairs, West Herfordshire Hospitals NHS Trust 9 years ago
Antony Tiernan
Director of Corporate Affairs and Communications, Communications and corporate affairs,
West Herfordshire Hospitals NHS Trust

I lead a team who help manage the way we listen to and communicate with our patients and their families, as well as our own staff and volunteers. Feel free to tweet me via @AntonyTiernan

Submitted on 09/12/2014 at 19:33
Published on Care Opinion on 10/12/2014 at 11:17

picture of Antony Tiernan

Thank you for letting us have feedback about the service you received from our team at St Albans Hospital.

I am sorry to hear you needed to use our services but very pleased to hear your kind comments. I will make sure they are shared with the team. I know they will be pleased.

Thank you again for your kind feedback. I hope you make a quick recovery.

Please do not hesitate to contact me if you need to. My email is antony.tiernan@whht.nhs.uk or you can call 01923 436 229. Alternatively, you can tweet me: @AntonyTiernan.

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