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Brockham ward

Story from nhs.uk

"Brockham ward"

About: East Surrey Hospital

I just wanted to thank the staff at East Surrey Hospital for looking after my 80 year old mother during her hysterectomy operation last week. All staff were helpful, from the lovely lad (cleaner) who took me to Brockham Ward as I was looking lost, to the marvellous nurses on the ward. They could not do enough for my mother and I cannot fault them in their care and manner. She is recovering fine and her after care has been fully communicated and acted on, so very grateful for the efficiency. Kind regards and thanks again Anne

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 10/12/2014 at 16:46
Published on Care Opinion on 11/12/2014 at 10:24

picture of Ian Mackenzie

Dear Anonymous

Thank you for your kind words about Brockham Ward and your mother's recent stay. It is good to read that you felt your mother was so well looked after on the ward. It is also good to read that one of our colleagues spotted you looking lost and was able to help you - a small thing that makes a difference.

I will ensure your story is shared with the ward

Kind regards

Ian

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Response from East Surrey Hospital 9 years ago
East Surrey Hospital

Submitted on 30/12/2014 at 15:58
Published on nhs.uk on 31/12/2014 at 00:00

Dear Anne I am glad to hear your mother is on the mend and will make sure your kind comments about her care on Brockham ward are shared with the staff. kind regards Tasha Gardner, Communications Manager

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