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Care Opinion

Overall happy with treatment

Story from nhs.uk

"Overall happy with treatment"

About: John Radcliffe Hospital

Fantastic consultant, very informative with information surrounding my treatment. The nurses on the wards were great and very helpful. The ultrasound team were very professional and the young female trainee was exceptional in her service provision. My only complaint would be about the senior male supervisor who interrupted my ultrasound test. He was rude and very rough with his check. Thank you for all your help during the issues with my legs.

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Responses

Response from John Radcliffe Hospital 9 years ago
John Radcliffe Hospital

Submitted on 02/01/2015 at 10:57
Published on nhs.uk on 03/01/2015 at 00:00

Thank you for your very kind comments regarding the standard of care you received during your vascular surgery treatment. It is always nice for the Trust to hear when things go well and I am very pleased that you received the service you would expect. Your positive feedback will be passed on to the staff responsible for your care. I am very sorry to read that certain aspects of your care lacked compassion and respect to you. Should you wish to contact the Trust directly with any further comments or concerns please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at palsjr@ouh.nhs.uk and a PALS Officer will be happy to help.

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