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Excellent

Story from nhs.uk

"Excellent"

About: Royal Blackburn Hospital

Visited with elderly mother in law on the night of nov 25th. She had broken her wrist. She was treated with dignity and involved in decision making about het treatment. All staff including ambulance staff were very caring.

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Responses

Response from Royal Blackburn Hospital 9 years ago
Royal Blackburn Hospital

Submitted on 26/11/2014 at 16:49
Published on nhs.uk on 30/11/2014 at 03:01

Many thanks for your feedback on your experience of our Emergency Department, and thank-you for taking the time to do so. I have made sure your appreciation is passed on to the team. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you both we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Meg Davey) on 01254 733698 or email me on Margaret.davey@elht.nhs.uk.

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