This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

My experience with the surgery

Posted By jacob52

"My experience with the surgery"

About: NHS Greater Glasgow & Clyde

(as the patient),

I contacted the surgery in Renfrewshire at 0900 as I had been unwell the previous evening with what I thought was tonsillitis, managed to get an appointment at 1000, brilliant.

Attended surgery was seen within ten minutes doctor gave me a prescription.

1 day later feeling dreadful I contacted the doctor and got another appointment. Was seen within said time and was diagnosed with a viral infection and got anti biotics.

Doctor gave me the advice he thought I needed and I left.

The whole experience was professional, courteous and I could not ask for a better surgery. Thank you all for your hard work.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 05/12/2014 at 10:20
Published on Care Opinion at 10:24

Dear jacob52,

Thank you for taking the time to leave your comments about your positive experience with your GP surgery. It would be really good to pass your feedback on to the surgery you visited as I am sure they would appreciate your comments. If you could let me know which surgery it was, I can pass it on, otherwise, please feel free to send your comments to the Practice Manager who I'm sure will be delighted to pass them on to the rest of the team.

Kind Regards,

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by jacob52 (the patient)

Thanks Lorna it was the Glenburn Medical Practice on Fairway Avenue. The receptionists Jackie and Lynn are always so helpful and Dr Miller is who I saw.

People are always too quick to moan about the NHS and I am so grateful we have it.

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 05/12/2014 at 13:28
Published on Care Opinion at 15:23

Thank you so much for getting back to me - will make sure this is passed on to the team at Glenburn Medical Practice.

Best Wishes,

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k