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Admin/typing causes unnecessary delays

Posted By MrsAverage

"Admin/typing causes unnecessary delays"

About: East Surrey Hospital / General surgery

(as the patient),

Am being referred from one hospital to another more specialised but have just found there is 4 week delay in typing the letter to go off. This is 2014! Have they not heard of email or getting in temps to do typing? In my opinion excellent medical staff are being so let down by shocking administration. Meanwhile I remain in pain

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 29/11/2014 at 06:45
Published on Care Opinion at 12:24

picture of Ian Mackenzie

Dear Mrsaverage,

I was concerned to read your comments because it doesn't take four weeks for a letter to be sent from East Surrey Hospital to another more specialist centre. Please could you e-mail me your details and I will look into this.

Regards

Ian

Ian.Mackenzie@sash.nhs.uk

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
We have made a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 02/12/2014 at 13:44
Published on Care Opinion at 15:27

picture of Ian Mackenzie

Dear Mrsaverage,

We have now had a chance to look into this and it does seem that a bit of a backlog has developed and we have taken action to address this by putting in additional staff as well as looking at how technology that is in use in other parts of the Trust can be brought into that area more quickly than was already planned.

Your own letter will be with the other hospital this afternoon.

Thank you for drawing this to our attention

regards

Ian

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